Research
Open Access
Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC Emergency iDoctor-in-assistance (HEiDi)
Kendall Ho, Helen Novak Lauscher, Kurtis Stewart, Riyad B. Abu-Laban, Frank Scheuermeyer, Eric Grafstein, Jim Christenson and Sandra Sundhu
June 15, 2021 9 (2) E635-E641; DOI: https://doi.org/10.9778/cmajo.20200265
Kendall Ho
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDHelen Novak Lauscher
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
PhDKurtis Stewart
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MScRiyad B. Abu-Laban
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDFrank Scheuermeyer
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDEric Grafstein
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDJim Christenson
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDSandra Sundhu
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
BA
Submit a Response to This Article
Jump to comment:
No Responses have been published for this article.
In this issue
Article tools
Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC Emergency iDoctor-in-assistance (HEiDi)
Kendall Ho, Helen Novak Lauscher, Kurtis Stewart, Riyad B. Abu-Laban, Frank Scheuermeyer, Eric Grafstein, Jim Christenson, Sandra Sundhu
Apr 2021, 9 (2) E635-E641; DOI: 10.9778/cmajo.20200265
Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC Emergency iDoctor-in-assistance (HEiDi)
Kendall Ho, Helen Novak Lauscher, Kurtis Stewart, Riyad B. Abu-Laban, Frank Scheuermeyer, Eric Grafstein, Jim Christenson, Sandra Sundhu
Apr 2021, 9 (2) E635-E641; DOI: 10.9778/cmajo.20200265
Related Articles
Cited By...
- Une evaluation critique des nouvelles initiatives a lechelle des systemes de sante simpose
- Critical evaluation of novel health system interventions is essential
- Health system use and outcomes of urgently triaged callers to a nurse-managed telephone service for provincial health information after initiation of supplemental virtual physician assessment: a descriptive study