Health system use and outcomes of urgently triaged callers to a nurse-managed telephone service for provincial health information after initiation of supplemental …

K Ho, RB Abu-Laban, K Stewart, R Duncan… - … Open Access Journal, 2023 - cmajopen.ca
Background: British Columbia's 8-1-1 telephone service connects callers with nurses for
health care advice. As of Nov. 16, 2020, callers advised by a registered nurse to obtain in …

Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC …

K Ho, HN Lauscher, K Stewart… - … Open Access Journal, 2021 - cmajopen.ca
Background: British Columbia, like many jurisdictions, has a health information telephone
service (8-1-1) to provide callers with information by registered nurses and help them decide …

Virtual Visits With Own Family Physician vs Outside Family Physician and Emergency Department Use

L Lapointe-Shaw, C Salahub, PC Austin… - JAMA Network …, 2023 - jamanetwork.com
Importance Virtual visits became more common after the COVID-19 pandemic, but it is
unclear in what context they are best used. Objective To investigate whether there was a …

[HTML][HTML] Characteristics and health care use of patients attending virtual walk-in clinics in Ontario, Canada: cross-sectional analysis

L Lapointe-Shaw, C Salahub, C Bird, RS Bhatia… - Journal of Medical …, 2023 - jmir.org
Background Funding changes in response to the COVID-19 pandemic supported the growth
of direct-to-consumer virtual walk-in clinics in several countries. Little is known about …

[HTML][HTML] Call center remote triage by nurse practitioners was associated with fewer subsequent face-to-face healthcare visits

PJ Kaboli, MR Augustine, DE Rose, N Chawla… - Journal of General …, 2021 - Springer
Abstract Background In 2015, the Veterans Health Administration (VHA) incorporated nurse
practitioners (NPs) into remote triage call centers to supplement registered nurse (RN) …

Health care utilization and outcomes of patients seen by virtual urgent care versus in-person emergency department care

SL McLeod, JE Tarride, S Mondoux, JM Paterson… - CMAJ, 2023 - Can Med Assoc
Background: Virtual urgent care (VUC) is intended to support diversion of patients with low-
acuity complaints and reduce the need for in-person emergency department visits. We …

Working framework for appropriate use of virtual care in primary care

JB Segal, S Davis, V Dukhanin - The Journal of the American …, 2022 - Am Board Family Med
Background: Given the absence of guidelines for use of virtual visits for primary care
delivery, a framework is needed to inform the most appropriate use of virtual visits. Methods …

Virtual vs traditional care settings for low-acuity urgent conditions: An economic analysis of cost and utilization using claims data

T Lovell, J Albritton, J Dalto… - … of telemedicine and …, 2021 - journals.sagepub.com
Background On-demand, direct-to-consumer video (or virtual) visits represent one of the
fastest growing telemedicine services. Due to the absence of an in-person physical …

Standard nurse phone triage versus tele–emergency care pilot on Veteran use of in‐person acute care: An instrumental variable analysis

KY Li, PS Kim, J Thariath, ES Wong… - Academic …, 2023 - Wiley Online Library
Objectives Use of acute care telemedicine is growing, but data on quality, utilization, and
cost are limited. We evaluated a Veterans Affairs (VA) tele–emergency care (tele‐EC) pilot …

[HTML][HTML] Treatment and follow-up care associated with patient-scheduled primary care telemedicine and in-person visits in a large integrated health system

M Reed, J Huang, I Graetz, E Muelly… - JAMA network …, 2021 - jamanetwork.com
Importance Telemedicine visits can offer patients convenient access to a clinician, but it is
unclear whether treatment differs from that with in-person visits or how often patients require …