Background: British Columbia, like many jurisdictions, has a health information telephone
service (8-1-1) to provide callers with information by registered nurses and help them decide …

Introduction As part of the COVID-19 pandemic response, the Ontario Ministry of Health
funded a virtual care pilot program intended to support emergency department (ED) …

Background The COVID-19 pandemic accelerated the use and acceptance of telemedicine.
Simultaneously, emergency departments (EDs) have experienced increased ED boarding …

Importance The COVID-19 pandemic has played a role in increased use of virtual care in
primary care. However, few studies have examined the association between virtual primary …

Background: British Columbia's 8-1-1 telephone service connects callers with nurses for
health care advice. As of Nov. 16, 2020, callers advised by a registered nurse to obtain in …

Background: Uptake of virtual care increased substantially during the first year of the COVID-
19 pandemic. The aim of this study was to evaluate whether a shift from in-person to virtual …

Background The coronavirus disease (COVID)-19 pandemic quickly challenged New York
City health care systems. Telemedicine has been suggested to manage acute complaints …

Importance Virtual visits became more common after the COVID-19 pandemic, but it is
unclear in what context they are best used. Objective To investigate whether there was a …

During the COVID-19 pandemic, patients were apprehensive to seek acute care resulting in
delayed diagnoses of serious conditions and reduction in emergency room (ER) visits by …

Purpose: Examine use of office resources by primary care patients who were initially
evaluated through telehealth, telephone, or in-person encounters. Methods: Retrospective …