Category: common barriers to virtual care |
Access to technology and Internet are barriers |
No or limited access to technology or Internet Rapid technology changes challenging and overwhelming Digital literacy can affect virtual care access Inability to afford technology or Internet is a barrier
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Language barriers and cultural differences can affect virtual care |
Inability to express concerns Cultural barriers could affect knowledge of virtual care Traditional and digital literacy important to virtual care
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Category: special considerations improve patient and caregiver experiences with virtual care |
Caregiver and family involvement |
Caregiver support is crucial to virtual care access Heavy burden on caregiver to provide care and support virtual care access Nuances of caregiving must be considered
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Privacy, consent and confidentiality considerations |
Appointments can include sensitive information that patients want to discuss privately Tension could arise between patients and caregivers because of lack of understanding or agreement over confidentiality Caregiver opinion should not be taken at greater value
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Different patient–physician relationship |
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Category: suggestions |
Future research directions or calls to action |
Technology and Internet must be universally accessible Integration of virtual care modalities will improve patient care (e.g., consolidated patient portal)
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