Table 2:

Major and minor themes derived from the master codebook

Categories and major themes	Minor themes
Category: common barriers to virtual care
Access to technology and Internet are barriers	No or limited access to technology or Internet Rapid technology changes challenging and overwhelming Digital literacy can affect virtual care access Inability to afford technology or Internet is a barrier
Language barriers and cultural differences can affect virtual care	Inability to express concerns Cultural barriers could affect knowledge of virtual care Traditional and digital literacy important to virtual care
Category: special considerations improve patient and caregiver experiences with virtual care
Caregiver and family involvement	Caregiver support is crucial to virtual care access Heavy burden on caregiver to provide care and support virtual care access Nuances of caregiving must be considered
Privacy, consent and confidentiality considerations	Appointments can include sensitive information that patients want to discuss privately Tension could arise between patients and caregivers because of lack of understanding or agreement over confidentiality Caregiver opinion should not be taken at greater value
Different patient–physician relationship	Patients feel they did not have a personal connection anymore Mechanical interaction with health care provider virtually
Category: suggestions
Future research directions or calls to action	Technology and Internet must be universally accessible Integration of virtual care modalities will improve patient care (e.g., consolidated patient portal)