Table 1:

Use of patient-centred quality indicators and patient-centred care measures by 43 Canadian organizations that reported practising patient-centred care

OrganizationRespondent’s title/positionUses PC-QIsUses measures to inform PC-QIs*
Alberta Health ServicesExecutive director, clinical quality metricsYes
Health Quality Council of AlbertaDirector, health system analyticsYes
British Columbia
BC Provincial Health Services AuthorityProject coordinator, accreditation and patient experienceYesYes
Provincial Renal AgencyPatient-centred performance improvement managerYes
Providence Health CarePractice consultant, care experience strategic directionYes
Vancouver Coastal HealthRegional director, client relations, professional practice, quality and patient safetyYesYes
Island HealthExecutive director, patient experience (client relations, professional practice, quality and patient safety)Yes
Fraser HealthExecutive director, clinical qualityYesYes
Sunrise Health RegionContinuous improvement and patient safety specialistYes
Cyprus Health RegionDirector, quality care and patient safetyYes
Prince Albert Parkland Health RegionVice president, clinical support services and quality performanceYesYes
Health Quality Council of SaskatchewanDirector, data analysis and reseach partnershipsYes
Interlake–Eastern Regional Health AuthorityRegional director, quality, risk and patient safetyYes
Winnipeg Health RegionManager, nursing intitativesYes
Health Quality OntarioVice president, health system performanceYes
Champlain Local Health Integration NetworkSenior integration specialistYes
Erie St. Clair Local Health Integration NetworkHealth system managerYes
North Simcoe Muskoka Local Health Integration NetworkDirector, planning, integration, evaluation and community engagementYes
Central Local Health Integration NetworkSenior directorYes
Cancer Care OntarioDirector, person-centred careYesYes
Ontario Association of Community Care Access CentresQuality leadYes
Sunnybrook Health Sciences CentrePerformance improvement specialistYesYes
Nova Scotia
Nova Scotia Health AuthorityDirector, quality improvement, safety and patient relations, Eastern zoneYes
IWK Health CentreManager, patient experience and accreditationYes
Newfoundland and Labrador
Eastern HealthClient and family centred care managerYes
New Brunswick
New Brunswick Health CouncilExecutive director, performance measurementYes
Prince Edward Island
Health Prince Edward IslandHealth information specialistYes
Yukon Health and Social Services – Continuing CareDirector, safety and clinical excellenceYes
  • Note: PC-QI = patient-centred quality indicator. No data were available from Nunavut. Some organizations in Saskatchewan and Manitoba did not practise patient-centred care. None of the respondents from the Northwest Territories or Quebec indicated that their organization practises patient-centred care.

  • * Patient-centred care measures may include guidelines, strategic directions or instruments that have a collection of items that measure 1 or more dimensions of care (e.g., physician communication and patient experience).