Table 1:

Use of patient-centred quality indicators and patient-centred care measures by 43 Canadian organizations that reported practising patient-centred care

Organization	Respondent’s title/position	Uses PC-QIs	Uses measures to inform PC-QIs^*
Alberta
Alberta Health Services	Executive director, clinical quality metrics		Yes
Health Quality Council of Alberta	Director, health system analytics		Yes
British Columbia
BC Provincial Health Services Authority	Project coordinator, accreditation and patient experience	Yes	Yes
Provincial Renal Agency	Patient-centred performance improvement manager		Yes
Providence Health Care	Practice consultant, care experience strategic direction	Yes
Vancouver Coastal Health	Regional director, client relations, professional practice, quality and patient safety	Yes	Yes
Island Health	Executive director, patient experience (client relations, professional practice, quality and patient safety)	Yes
Fraser Health	Executive director, clinical quality	Yes	Yes
Saskatchewan
Sunrise Health Region	Continuous improvement and patient safety specialist	Yes
Cyprus Health Region	Director, quality care and patient safety	Yes
Prince Albert Parkland Health Region	Vice president, clinical support services and quality performance	Yes	Yes
Health Quality Council of Saskatchewan	Director, data analysis and reseach partnerships		Yes
Manitoba
Interlake–Eastern Regional Health Authority	Regional director, quality, risk and patient safety		Yes
Winnipeg Health Region	Manager, nursing intitatives		Yes
Ontario
Health Quality Ontario	Vice president, health system performance	Yes
Champlain Local Health Integration Network	Senior integration specialist	Yes
Erie St. Clair Local Health Integration Network	Health system manager	Yes
North Simcoe Muskoka Local Health Integration Network	Director, planning, integration, evaluation and community engagement	Yes
Central Local Health Integration Network	Senior director	Yes
Cancer Care Ontario	Director, person-centred care	Yes	Yes
Ontario Association of Community Care Access Centres	Quality lead	Yes
Sunnybrook Health Sciences Centre	Performance improvement specialist	Yes	Yes
Nova Scotia
Nova Scotia Health Authority	Director, quality improvement, safety and patient relations, Eastern zone		Yes
IWK Health Centre	Manager, patient experience and accreditation		Yes
Newfoundland and Labrador
Eastern Health	Client and family centred care manager		Yes
New Brunswick
New Brunswick Health Council	Executive director, performance measurement	Yes
Prince Edward Island
Health Prince Edward Island	Health information specialist		Yes
Yukon
Yukon Health and Social Services – Continuing Care	Director, safety and clinical excellence		Yes

Note: PC-QI = patient-centred quality indicator. No data were available from Nunavut. Some organizations in Saskatchewan and Manitoba did not practise patient-centred care. None of the respondents from the Northwest Territories or Quebec indicated that their organization practises patient-centred care.
↵* Patient-centred care measures may include guidelines, strategic directions or instruments that have a collection of items that measure 1 or more dimensions of care (e.g., physician communication and patient experience).