Table 2:

Examples of patient-centred quality indicators in Canada

Indicator by Donabedian category*ProvinceJurisdiction/organization
Structure
Presence of a patient- and family-centred care steering committeeSaskatchewanPrince Albert Parkland Health Region
No. of breaches of Personal Health Information ActManitobaInterlake–Eastern Regional Health Authority
Patient-centred care project funding and evaluationOntarioCancer Care Ontario
100% of health regions have patient- and family-centred care content included in staff general orientation by Mar. 31, 2017SaskatchewanHealth Quality Council of Saskatchewan
Process
Inclusion of patients in decisions about care they receiveBritish ColumbiaProvidence Health Care
Treated with respect and dignityNew BrunswickNew Brunswick Health Council
Patient involvement in decisions about their care and treatmentNew Brunswick OntarioNew Brunswick Health Council Health Quality Ontario
Given the information needed about community care access centres’ services
Felt involved in developing care plan		Ontario
Ontario		Health Quality Ontario
Ontario Association of Community Care Access Centres
Outcome
British Columbia Children’s Hospital Emergency Department Patient Experience (% positive score for overall care received, emotional support, respect for patient preferences, information and education, physical comfort, access and coordination, and continuity and transition)British ColumbiaBC Provincial Health Services Authority
Timely access to serviceNew BrunswickNew Brunswick Health Council
Proportion of patients and families informed about treatment optionsOntarioCancer Care Ontario
Language and cultural needs metOntarioChamplain Local Health Integration Network
Recommendation of hospital/emergency department to othersOntarioErie St. Clair Local Health Integration Network
End of life, preferred place of deathOntarioHealth Quality Ontario
Patient experience: provider spending enough time with patientOntarioHealth Quality Ontario

  • ↵* A full list of indicators is found in Appendix 1.