Table 2: Donabedian3 and Institute of Medicine4 classification of quality indicators*
Institute of Medicine domainDonabedian domain; no. (%) of indicators
StructureProcessOutcomeTotal
Safety1 (0.5)33 (17.0)29 (14.9)63 (32.5)
Effectiveness8 (4.1)33 (17.0)20 (10.3)61 (31.4)
Patient-centredness0 (0)8 (4.1)2 (1.0)10 (5.2)
Timeliness3 (1.5)19 (9.8)5 (2.6)27 (13.9)
Efficiency2 (1.0)13 (6.7)2 (1.0)17 (8.8)
Equity0 (0)0 (0)0 (0)0 (0)
Staff work-life8 (4.1)4 (2.1)4 (2.1)16 (8.2)
Total22 (11.3)110 (56.7)62 (32.0)194 (100)

*A total of 127 records were considered unique indicators, but indicators could be assigned to more than 1 domain.