| "I think if you're dealing with somebody who has some degree of empathy, and patience and a little bit of understanding, I mean, you don't need anything more than that." (Interview 3) |
| "Being respectful and kind. I think that of many different cultures, so if you're being respectful to an individual and asking them, "How can I help you?", I think that can be perceived too as appropriate cultural care." (Interview 4) |
| "When I have students with me I really remind them to have good listening skills. This sometimes means a lot of time and not talking. I do believe that you can then deliver quicker health care in the longer term because you can understand the patient and you're probably going to get better compliance." (Interview 10) |
| "White health care people have not walked in the same types of shoes. We are so quick to talk and to give information and instructions and recommendations and with the First Nations population, you have to be a good listener and give time for someone to tell their story." (Interview 10) |
| "Learn how to listen to the stories that the elders have to share. Sometimes the stories are pretty long but being able to really listen to them and take the little seeds that are pearls of wisdom, and if you learn how to do that you're going to benefit an awful lot. And you're going to find the time you're in that First Nation community a lot better, a lot easier." (Interview 17) |