| "An appreciation for how to communicate, knowing that not looking people in the eye is not rude, if people don't look at you it's not that they're ignoring you." (Interview 13) |
| "Some cultural interactions, like how to interact with the First Nations people ... they don't make eye contact, they often make a number of gestures. [Making] an effort to make or to learn a few words in their local language goes a long way to develop more rapport." (Interview 15) |