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Open Access

Impact of the Connected Medicine collaborative in improving access to specialist care: a cross-sectional analysis

Clare Liddy, Emma Boulay, Lois Crowe, Maxine Dumas-Pilon, Neil Drimer, Gerard Farrell, Laurie Ireland, Christine (Kirby) Kirvan, Veronique Nabelsi, Alexander Singer, Margot Wilson and Erin Keely
December 14, 2021 9 (4) E1187-E1194; DOI: https://doi.org/10.9778/cmajo.20200210
Clare Liddy
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Emma Boulay
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Lois Crowe
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Maxine Dumas-Pilon
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Neil Drimer
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Gerard Farrell
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Laurie Ireland
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Christine (Kirby) Kirvan
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Veronique Nabelsi
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Alexander Singer
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Margot Wilson
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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Erin Keely
C.T. Lamont Primary Health Care Research Centre, Department of Family Medicine (Liddy, Crowe), Department of Medicine (Keely), University of Ottawa; eConsult Centre of Excellence (Liddy, Keely), The Ottawa Hospital; Bruyère Research Institute (Crowe); Canadian Foundation for Healthcare Improvement (Drimer, Kirvan), Ottawa, Ont.; New Brunswick Medical Society (Boulay), Fredericton, NB; Department of Family Medicine (Dumas-Pilon), McGill University, Montréal, Que.; Department of Family Medicine (Farrell), Memorial University of Newfoundland, St. John’s, NL; Nine Circles Community Health Centre (Ireland) and Department of Family Medicine (Singer), University of Manitoba, Winnipeg, Man.; Université du Québec en Outaouais (Nabelsi), Gatineau, Que.; Providence Health Care (Wilson), Vancouver, BC
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    • Appendix 1: Closeout survey used by BASE services
    • Appendix 2: Survey completed by PCPs using the Fraser RACE service
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CMAJ Open: 9 (4)
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Impact of the Connected Medicine collaborative in improving access to specialist care: a cross-sectional analysis
Clare Liddy, Emma Boulay, Lois Crowe, Maxine Dumas-Pilon, Neil Drimer, Gerard Farrell, Laurie Ireland, Christine (Kirby) Kirvan, Veronique Nabelsi, Alexander Singer, Margot Wilson, Erin Keely
Oct 2021, 9 (4) E1187-E1194; DOI: 10.9778/cmajo.20200210

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Impact of the Connected Medicine collaborative in improving access to specialist care: a cross-sectional analysis
Clare Liddy, Emma Boulay, Lois Crowe, Maxine Dumas-Pilon, Neil Drimer, Gerard Farrell, Laurie Ireland, Christine (Kirby) Kirvan, Veronique Nabelsi, Alexander Singer, Margot Wilson, Erin Keely
Oct 2021, 9 (4) E1187-E1194; DOI: 10.9778/cmajo.20200210
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