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Physician questions and concerns related to COVID-19: a content analysis of advice calls to a medico-legal helpline

Jacqueline H. Fortier, Allan McDougall, Cathy Zhang, Caroline Ehrat, Giuseppe Ficara, Ann Cranney and Gary Garber
August 02, 2022 10 (3) E714-E720; DOI: https://doi.org/10.9778/cmajo.20210256
Jacqueline H. Fortier
The Canadian Medical Protective Association, Ottawa, Ont.
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Allan McDougall
The Canadian Medical Protective Association, Ottawa, Ont.
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Cathy Zhang
The Canadian Medical Protective Association, Ottawa, Ont.
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Caroline Ehrat
The Canadian Medical Protective Association, Ottawa, Ont.
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Giuseppe Ficara
The Canadian Medical Protective Association, Ottawa, Ont.
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Ann Cranney
The Canadian Medical Protective Association, Ottawa, Ont.
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Gary Garber
The Canadian Medical Protective Association, Ottawa, Ont.
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    Figure 1:

    Flow chart for call eligibility. Note: CMPA = Canadian Medical Protective Association.

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    Figure 2:

    National trends of COVID-19 cases and calls to the Canadian Medical Protective Association (CMPA) telephone helpline by week during the study period. No calls were reported during the holiday office closure in December 2020 because the CMPA’s helpline is limited to working days.

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    Figure 3:

    Themes and codes used to classify concerns raised by physicians during calls related to COVID-19 to the Canadian Medical Protective Association telephone helpline.

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    Figure 4:

    Monthly number of calls related to each theme of concern raised by physicians during calls related to COVID-19 to the Canadian Medical Protective Association telephone helpline.

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    Figure 5:

    National trends in COVID-19 cases and calls to the Canadian Medical Protective Association (CMPA) telephone helpline during March 2020, including the declaration of provincial and territorial states of emergency.15 No calls were reported during weekends because the CMPA’s telephone helpline is limited to working days. Note: AB = Alberta, BC = British Columbia, MB = Manitoba, NB = New Brunswick, NL = Newfoundland and Labrador, NS = Nova Scotia, NT = Northwest Territories, NU = Nunavut, ON = Ontario, PEI = Prince Edward Island, QC = Quebec, SK = Saskatchewan, YT = Yukon.

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CMAJ Open: 10 (3)
Vol. 10, Issue 3
1 Jul 2022
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Physician questions and concerns related to COVID-19: a content analysis of advice calls to a medico-legal helpline
Jacqueline H. Fortier, Allan McDougall, Cathy Zhang, Caroline Ehrat, Giuseppe Ficara, Ann Cranney, Gary Garber
Jul 2022, 10 (3) E714-E720; DOI: 10.9778/cmajo.20210256

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Physician questions and concerns related to COVID-19: a content analysis of advice calls to a medico-legal helpline
Jacqueline H. Fortier, Allan McDougall, Cathy Zhang, Caroline Ehrat, Giuseppe Ficara, Ann Cranney, Gary Garber
Jul 2022, 10 (3) E714-E720; DOI: 10.9778/cmajo.20210256
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