A deeper understanding of customers’ desire for and participation in green activities can lead
to organizations designing more efficient and effective green programs. This research finds …

A growing body of literature has confirmed the deleterious effects of emotional labor on
service employees. The study adds to it by investigating two hypothesized antecedents to …

Context: Sports participation is one of the leading causes of concussions among nearly 8
million US high school student-athletes. Objective: To describe the epidemiology of sport-…

A comment on this article appears in" Samarium-153-EDTMP dosimetry." J Nucl Med. 1994
Jan; 35 (1): 191-2. A comment on this article appears in" Biodistribution and dosimetry of …

… Correspondence regarding this article should be sent to: Melissa A. Baker, Assistant Professor,
Department of Hospitality and Tourism Management, Isenberg School of Management, …

This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life (WQOL). …

Background In 2002, President George W. Bush signed the Elementary and Secondary
Education Act, which made standardized (high-stakes) testing the measurement tool for …

Purpose This paper aims to examine the underlying motivations, attitudes and behaviors of
exaggerated review posters and readers by examining the effect of review valence, …

Despite the prominence of customer–employee relationships in service contexts, little empirical
research examines the antecedents of rapport in relation to service providers’ attributes. …

While customer-to-customer interactions are frequent in hospitality and tourism settings,
very little research investigates the effects of other customers and other customer-generated …