Introduction

In 2007, the European Society of Intensive Care Medicine established a Task Force for Intensive Care Unit (ICU) Triage during an Influenza Epidemic or Mass Disaster to develop recommendations and standard operating procedures (SOPs). At that time worldwide intensive care, infectious disease/microbiology and pulmonary societies sent representatives to participate. Based on a literature review and expert opinion, a Delphi process was used to define the essential topics. This review provides the recommendations and SOPs of the Task Force focusing on the ICU and H1N1. Key points for each of these topics are noted in Table 1. The information should also be helpful for other hospital areas and other mass casualty events (MCEs). Preliminary information regarding H1N1 patients is available. Approximately 8% of H1N1 patients are hospitalized [1, 2] (23 per 100,000 population) [3], and 6.5–25% of these require being in the ICU [1, 3, 4] (28.7 per million inhabitants) [5] for a median of 7–12 days [5, 6] with a peak bed occupancy of 6.3–10.6 per million inhabitants [5]; 65–97% of ICU patients require mechanical ventilation [2, 57], with median ventilatory duration for survivors of 7–15 days [4, 6, 7]; 5–22% require renal replacement therapy [5, 6], and 28-day ICU mortality is 14–40% [4, 6, 7]. Search terms used for the literature review are in Appendix Table 1. The authors' first-hand experience with emergency responses is found in Appendix Table 2.

Table 1 Key points

Surge capacity and infrastructure considerations

The type of MCE is a major determinant of the demands on a hospital. The proportion of ICU beds occupied by patients with H1N1 varies. In Australia and New Zealand, it peaked at 9–19% [5], but in Mexico they were overwhelmed, and many patients required ventilation outside ICUs [4]. Critical care capacity is a key element of hospital surge capacity planning. Critical care physicians and staff should be involved with the development of SOPs for their institution and understand their roles during a response.

Surge capacity spans a continuum of care across conventional (usual spaces, staff and resources), contingency (functionally equivalent care using non-traditional patient care space, staff and resources) and crisis (sufficiency of care in a scarce resource setting) [8]. The institutional plan should account for the provision of care across this surge capacity spectrum so that the maximum number of patients can be treated during each phased response appropriate to the demands. Hospitals should be able to increase their ICU beds to the maximal extent by expanding ICUs and other areas with appropriate beds and monitors. Increases beyond 25% over usual capacity are unlikely with the current H1N1 virus. Future mutations, outbreaks or MCE may require maximum feasible expansion of capacity. This maximal feasible number will vary between institutions and countries, and be determined by the number of excess ICU patients, the usual ICU bed proportion of the total population and the maximum feasible expansion. One group has recommended a 300% expansion target, but many facilities may not be able to reach this target and should consider phased expansion to double capacity [9].

Designated locations for expansion should be prioritized by expanding existing ICUs, using postanesthesia care units and emergency departments to capacity, then step-down units, large procedure suites, telemetry units and finally hospital wards [10]. Hospitals should balance ICU needs and the potential decreasing benefits of increasing ICU capacity due to excess workload [11] with other hospital needs that may suffer more as services are depleted. During the surge of patients, stable patients may have to be transferred to other facilities [9].

Worksheets and SOPs should reflect the specifics of the three phases to be easily used in an incident. The overall goal should be to place unstable and highly resource-dependent patients in usual critical care areas and move stable and less resource-dependent ICU patients to non-traditional areas until the situation improves or until patients can be transferred to other facilities [12].

Effective management of a “surge” of ICU patients may require mass critical care. This is dependent on the institution having the procedures, training and integrated support of a broad range of stakeholders as well as adequate space, staff and supplies. An appropriate incident management system should be utilized to gather information and make decisions about service provision, set operational objectives and define the resources that need to be obtained or the adaptations that should be made [13, 14]. Decision-makers should communicate with community emergency services and other local hospitals to ensure a coordinated approach to patient transfers, standards of care and resource allocation [15].

Infection control personnel should create a phased plan to accommodate larger numbers of patients with highly infectious diseases. Planning should account for ongoing support for infrastructure protection, power, water, oxygen, suction and compressed air provisions, which are also necessary. Laboratory, radiology, nutrition and other departments should help meet ICU disaster needs and be engaged in prioritization of support services (minimizing tests ordered and restrictions to essential tests).

Coordination and collaboration with interface units

During a MCE ICUs should effectively collaborate with their hospital coordinating structure, other hospitals and regional resource authorities to ensure the best possible patient care. A detailed SOP for coordination and collaboration should be formulated and components tested by simulation during the pre-crisis phase, implemented when the crisis occurs, updated as the crisis evolves and evaluated and improved in the post-crisis phase. While a general SOP can serve as a guide, situational knowledge is key to the preparation of the detailed systems and guidelines.

A communication, coordination and collaboration system should be developed between the ICU and key departments, such as central hospital administration, clinical departments (e.g., internal medicine, surgery, operating rooms, emergency department), nursing, infectious diseases, laboratory services and supporting services such as radiology, physiotherapy, housekeeping and medical supplies (Fig. 1).

Fig. 1
figure 1

Schematic algorithm describing key lines of authority (command chain) and information flow (bi-directional) during a MCE/crisis. The Hospital Emergency Executive Control Group (HEECG) is the central operations center with “command and control” responsibility for the overall management of the crisis. It should consist of the hospital chief, heads of all major clinical and support departments, and key supply and logistic divisions. The Hospital EECG should determine whether to open new wards, re-deploy staff, suspend or redirect services (e.g., elective operations), prioritize the allocation of hospital supplies (including personal protective equipment), endorse triage policies, and formalize infection control and occupational health policies. The ICU EECG provides the Hospital EECG with information such as ICU functionality, capacity, projected staff and supply requirements, and preferred triage and discharge policies. The ICU EECG ensures that relevant policies agreed upon and endorsed by the HEECG are implemented within the ICU. It is made up of at least the ICU director, a deputy, the head nurse and deputy, and one or more triage officers. In the case of multiple ICUs in a hospital under different administrative authorities, each ICU should have an independent ICU EECG. An additional combined ICUEECG may be considered desirable. Other potentially important interfaces are shown

Each region should establish an Incident Management System (IMS) with Emergency Executive Control Groups at facility, local, regional/state or national levels to exercise authority and direction over resources. Each IMS includes five functional areas—command, operations, planning, logistics and finance/administration [16] (Fig. 2). Within the regional IMS is a Central Triage Committee of experts with broad situational awareness, capacity to develop and modify protocols, monitor outcome and coordinate responses. Cooperation and communication between various levels are essential [17].

Fig. 2
figure 2

Coordination with interface units: Dashed lines indicate the continuity of the lines of authority for triage from the CTC down through the IMS levels. Two-way communication should flow through this chain. This is not meant to indicate lines of command and control. The dashed and dotted lines indicate the direct data inputs that will flow between (bi-directional) the local triage officer and the CTC

It is important to clearly identify key functions requiring coordination and collaboration. The most important functions are manpower, resource utilization and re-allocation of personnel, equipment and physical space. Clinical information should be shared through a unified hospital database.

Guidelines for the systematic management of patient admission and discharge to the hospital and between hospital departments (particularly the ICU) should be developed. Appropriate personnel to function as inter-departmental contacts, such as an ICU Triage officer, Infection Control Officer, Emergency Department Admissions and/or Patient Transfer Officer should be identified. Inter-departmental contact methods (creating and promulgating master contact lists) should also be developed.

Creating systems and guidelines is not sufficient. The roles and responsibilities of key individuals necessary for the implementation of the guidelines should be defined. These individuals should be properly trained to perform their duties [1820]. Not only should operational guidelines be developed, but the availability of sufficient equipment should be ensured and an adequate physical environment to allow staff to properly implement the guidelines and function optimally should be implemented. Hospitals should utilize this approach with cooperation at the local, regional and national levels (Fig. 2). As ICU resources are frequently limited and vary in quantity and complexity from hospital to hospital, direct coordination with a regional ICU authority is recommended to share information regarding availability of vital equipment, manpower and pharmaceuticals.

Clinicians should join regional databases with a common global registry of ICU H1N1 patients to gain important, timely information for treating severe H1N1 patients [21]. Information can help to evaluate triage decisions and provide data to areas not yet affected by a pandemic [5]. Randomized controlled trials testing treatment strategies should be expedited with rapid Investigational Review Board approvals [21, 22].

Manpower

During disasters staffing may be limited due to staff absenteeism, illness and closure of child care facilities. Planning to coordinate and increase staff is necessary for continued and expanded ICU care. This includes increasing intensivists and expanded practice for non-critical care personnel. Roles and responsibilities of key individuals expanding the work force should be defined before the disaster. Education, preparation and communication are required to ensure a well-protected and prepared workforce. Coordinated manpower expansion should include adequate psychosocial and family support and adequate rest and support. The number of trained staff is the dominant rate-limiting step to increasing surge capacity.

The following groups may be able to provide staff to work in the ICU: medical and nursing staff, respiratory care practitioners/therapists, pharmacists, administrators, ancillary staff (assistants, transport, social services, clergy, housekeeping, clerks), support therapists (occupational, physical and speech), clinical infectious disease and microbiology laboratory support, radiology, surgical and other equipment specialists, infection control and health care epidemiologists, dieticians, volunteers, retirees and physical and environmental support. The ICU needs should be balanced against other hospital service needs.

The scope of practice for non-critical care personnel should be expanded to provide critical care. These personnel may include hospital-based specialists, primary care physicians, surgical sub-specialists, medical/surgical nurses, respiratory therapists, medical and nursing students, veterinarians, dentists and other health professionals. Only clinical staff should provide care to patients. Credentialing and training should be provided by the hospital in coordination with regulatory authorities.

Manpower needs should be assessed by the operations, logistics and planning sections of the Hospital Emergency Executive Control Group. They coordinate all clinical and non-clinical staffing requirements and determine the ICU and hospital’s daily needs including a sick and no-show list. A central inventory of all clinical and non-clinical staff with their current roles along with potential emergency re-training possibilities should be maintained. Staffing needs (housing, food, family support and childcare) and appropriate protective measures (vaccinations, protective equipment and antivirals) along with the appropriate training should be provided. Staffing ratios may have to be altered to compensate for working in a unfamiliar environment, use of less skilled staff and time to don personal protection equipment (PPE). Once hospital manpower needs are exceeded, the local authority followed by regional or national authorities may provide support for health care facilities.

Recommendations for increasing the labor pool and their functions include:

  1. 1.

    Care should be provided by the most experienced clinicians available.

  2. 2.

    Assignments should be based on staff abilities and experience.

  3. 3.

    It may be necessary, under crisis conditions, for staff to undertake duties that are not within their usual scope of practice, supervised and supported by experienced clinicians to ensure patient safety [10].

  4. 4.

    If patient surge exceeds the number of available critical care trained specialists, intensivists should supervise nonintensivist physicians [10].

  5. 5.

    Staffing ratios are altered based on needs and laws. Ideally, the ratio should remain constant and equal throughout ICUs in the hospital and region to provide equitable care.

Essential equipment, pharmaceuticals and supplies

Hospitals should ensure that adequate essential medical equipment, pharmaceuticals and other important supplies hereafter referred to as resources are available during a disaster. As resources are depleted local/regional/state/country authorities may have to provide additional support. They should let hospitals know in advance what resources will be potentially available.

The Hospital Emergency Executive Control Group should liase with key personnel within various departments to determine the required resources, order and stockpile adequate numbers and judiciously distribute them. Depending on sources of supply, which may vary in different countries, ICU, hospital and regional stockpiles may have to be increased by weeks or even months.

Essential medical equipment, pharmaceuticals and supplies are shown in Table 2. Prompt medical treatment should include neuraminidase inhibitors as survivors were more likely to have received treatment, although this was only one study with a low level of evidence [4].

Table 2 Essential medical equipment, pharmaceuticals and supplies

During MCEs, hospitals may have to consider restricting interventions that (1) have demonstrated an improved survival and without which death is likely, (2) require extraordinarily expensive equipment and (3) consume extensive staff or hospital resources [24].

Most hospitals cannot double the number of ventilators required during a disaster and will have to attempt to procure new ones [10]. Additional ventilators should have as many of the following attributes as possible: be portable, provide adequate gas exchange for a range of clinical conditions, function with low-flow oxygen without high pressures (important with a loss of high-pressure oxygen supply due to expansion outside conventional hospital settings or failure of delivery), provide volume and pressure control ventilation, be safe for patients (disconnect alarms) and safe for staff (reduce staff time in patients’ rooms) [9, 24]. If sufficient ventilators are not available, manual ventilation is usually not recommended because of operator fatigue, patient hypoventilation and high risk for disease transmission. Each facility should determine whether manual ventilation will be considered based on availability of personnel, equipment and safety for staff. Some H1N1 ICU patients have experienced severe hypoxemia requiring advanced ventilatory support and rescue therapies including high levels of inspired oxygen and positive end-expiratory pressure (PEEP), pressure control ventilation, inhaled nitric oxide, high-frequency ventilation, prone positioning ventilation and ECMO [4, 6, 7, 25]. If hospitals cannot provide such services, they should consider transferring patients with severe disease to regional centers [26].

As resources are depleted:

  1. 1.

    Pharmacies may need to make drug substitutions, decrease medication frequency, change parenteral to oral or enteral administration, restrict medications, extend drug shelf-life and authorize certain medical personnel to prescribe scarce medications [5].

  2. 2.

    If sufficient resources are not available for all patients, triage of scarce resources should be based on those who are likely to benefit most [27, 28] or on a ‘first come, first served’ basis [29].

Protection of patients and staff

It is important to clarify the potential safety issues for health care staff during a pandemic. Plans to provide the best achievable care for as many patients as possible will be predominantly dependent on staff availability. Information from major events suggests that advanced preparation for maintaining staff confidence and morale helps to maintain response systems created for such circumstances [9, 30].

Patient and staff protection requirements can be broadly divided into two main areas: clinical and non-clinical risks. Clinical risks relate to potential disease transmission for which infection control and occupational health policies are important as well as adequate equipment and manpower. Non-clinical risks predominantly relate to staff members, the most concerning being those that may undermine confidence. Lack of confidence may influence attendance and willingness to undertake challenging additional responsibilities and hence impact on patient care. Therefore, in the presence of uncertainty, staff protection should start at the highest level and then be gradually reduced. Institutions should prepare formal reassurance plans for legal protection and for assisting staff working outside their normal domain. Debriefing and communication may reduce psychological stress for both staff and patients. Given the medical-legal implications of many decisions, comprehensive documentation is essential. Support of relevant professional organizations and medical/nursing authorities will also benefit members working outside their normal areas of expertise.

Risks include

  • risks of infection or contamination (work-acquired, family transmission, community/travel acquired),

  • work implications (compromised care standards, treatment limitations or withdrawal, excessive working time, disagreement on decisions, working outside normal domain)

  • personal/psychological (anxiety about personal and family risks, distress on triaging, death of family members/friends, potential errors caused by excessive/inappropriate workload, antisocial relatives’ reactions, fatigue-related anxiety, lack of confidence in employer support),

  • potential litigation (triaging, care compromised by working outside area of expertise, excessive workload)

  • security (triage decisions may lead to threats or violence)

Handwashing, wearing gloves and gowns and use of N95 respirators reduces the transmission of epidemic respiratory viruses [31]. The low rate of nosocomial transmission among ICU patients during the recent H1N1 flu outbreak [4, 7] may be because of following the robust infection control procedures proven to reduce the risk of contracting severe acute respiratory syndrome (SARS) from patients [32]. For diseases with high rates of transmission, the risk to staff versus the benefit to patients should be weighed. Although wearing surgical masks may provide similar benefits [33], there are still concerns that masks may not be sufficiently protective for the number of aerosol-generating procedures in the ICU. Staff training in PPE use (e.g., fit-testing for N95 respirators, avoiding contamination when placing/removing, environmental cleaning, etc.) is essential [34]. The use of negative pressure isolation rooms with adequate ventilation facilities is also recommended although they may be limited in many ICUs and expanded areas. The possibility of reducing the risk of airborne pathogens by modifying ICU design [35] may also be of benefit.

Critical care triage

MCEs generate many critically ill patients that can overwhelm health care resources [36]. Triage is used to guide the prioritization of limited resources following disasters [3742]. In severe circumstances insufficient ICU bed availability may result in the occurrence of potentially avoidable deaths, which may be influenced by compulsory triaging decisions. Triage protocols for ICUs have been developed based on the probability that needs during a disaster are greater than availability [9, 17, 24, 4345]. Ideally triage plans should be developed at a national or regional level.

Developing fair and equitable policies for “the greatest good for the greatest number” of patients [43] may require restricting services to patients likely to benefit from ICU care. Usual treatments and standards of practice may be impossible to deliver. ICU care and treatments may have to be withheld from patients likely to die even with ICU care and withdrawn after a trial in patients who do not improve or who deteriorate [24]. In an influenza pandemic, hospitals should expect the greatest surge of ICU patients approximately 4–6 weeks after the first confirmed winter ICU admission and extra workload and resource use lasting several weeks [5, 7].

Triage criteria should be objective, ethical, transparent, applied equitably and publically disclosed. ICU triage protocols include inclusion criteria that identify patients who may benefit from ICU admission (Table 3) and exclusion criteria that identify patients who are not candidates for ICU admission including patients: (1) with a poor prognosis despite ICU care, (2) requiring resources that cannot be provided, (3) whose underlying illness has a poor prognosis with a high likelihood of death and (4) who are “too well” (Table 4) [17].

Table 3 Inclusion criteria for admission to critical care during a mass casualty event
Table 4 Exclusion criteria from admission to critical care during a mass casualty event

ICU triage protocols for pandemics should only be triggered when ICU resources across a broad geographic area are or will be overwhelmed despite all reasonable efforts to extend resources or obtain additional resources [44]. The triage of patients for ICU care remains controversial. Experts have recommended accepting patients likely to benefit most from ICU [27, 28] or on a ‘first come, first served’ basis [29]. Each institution should determine its own triage criteria using senior clinicians in a transparent fashion. All critically ill patients will be assessed by a triage officer who should apply inclusion and exclusion criteria together possibly with a prioritization tool to determine qualification for ICU admission [17, 2729] (Tables 3, 4, 5 are one example to consider adapting to the situation). The Table 5 prioritization tool utilizes the sequential organ failure assessment (SOFA) score [47, 48]. The tool has limitations and has not yet been validated. Although SOFA day-1 scores have been shown to be significantly associated with 28-day and overall mortality in H1N1 patients, little improvement in SOFA scores between admission and day 3 casts doubt on the usefulness of re-assessing patients on day 2 [4, 7]. Patients not meeting inclusion criteria remain on the ward and can be re-evaluated. All ICU patients at the time of the MCE will also be assessed for eligibility based on the same criteria. Patients admitted to the ICU should subsequently be reassessed and re-categorized. When resources permit, emergency triage should cease in a graduated fashion by altering prioritization criteria and then exclusion thresholds.

Table 5 Triage prioritization tool

Medical procedures

Judicious planning for performance of procedures and monitoring during a pandemic is necessary to optimize outcomes in ICU patients. Adequate resources should be made available and appropriate protocols developed to perform procedures safely in patients with and without influenza illness.

Procedures

Procedures that constitute a high risk for disease transmission [aerosol generating procedures (AGPs)] when performed on infected or potentially infected patients should be specified in advance [49] (Table 6). Each facility should determine if certain AGPs will not be performed during a pandemic. Protocols should be developed for safe performance of high-risk procedures that address the following issues [50, 51]: appropriateness of high-risk procedures, qualifications of clinicians performing high-risk procedures, required use of PPE during and following a high-risk procedure, optimal site for performing high-risk procedures, essential personnel and exposure time during high-risk procedures, room entrance and exiting during procedures and safe disposal of or adequate sterilization of utilized equipment. Appropriate equipment needs should be determined, and adequate training of personnel should be provided for high-risk procedures. Procedures should be performed at the bedside whenever possible, and appropriate safety precautions should be taken if patients are transported outside the ICU.

Table 6 Procedures with potential high risk for disease transmission

Respiratory/aerosol issues

Safe practices and safe respiratory equipment are needed to minimize aerosol generation when caring for patients with influenza. These include minimizing disconnecting the ventilator circuit and using bag-mask ventilation, putting the ventilator on ‘stand-by’ mode before disconnecting the patient, and avoiding Venturi masks and nebulized medications. Respiratory equipment optimizing safety includes closed suction systems if available, high-quality bacterial/viral filter attached to the expiratory port of ventilators, high-quality bacterial/viral heat and moisture exchanger and filter (HMEF) attached to the endotracheal tube/tracheostomy tube and a bacterial/viral filter attached to the expiratory port of the bag-mask ventilation device with another filter between the mask and valve. Use of heated humidifiers on ventilators should be avoided.

Elective procedures

Each facility should determine criteria for cancelling and/or altering elective procedures when resources are limited. The safety of areas (environment and equipment) used for elective procedures should be assessed to prevent exposure of uninfected patients to influenza.

Educational process

The quality of health services depends upon an informed, committed and confident staff [44, 52]. Training should begin as soon as possible followed by supervised simulations to ensure optimal use of available facilities and to minimize infections [53]. PP techniques and reduction of environmental contamination should preferably be taught by infection control staff with assistance from ICU directors [54]. Interventions aimed at changing clinical practice show that outreach visits, posted reminders, interactive educational meetings and other multifaceted interventions were effective, but time constraints and potential lethality of the disease were limiting factors [55]. Seminars, on-site demonstrations, problem-based learning and simulations are valuable when time is of the essence. In the SARS epidemic, use of a simulator allowed effective training of 275 workers in 2 weeks [5658]. Teleconferencing involving clinicians and representatives from public health, infection control, infectious diseases, hospital administration and government together with website dissemination of instructional materials (http://www.eunid.eu/) is a useful tool for updating knowledge during a pandemic [50, 51, 59].

Knowledge and compliance with PP protocols are poor, and consequently knowledge should be re-evaluated frequently [60]. Although an element of coercion is frequently necessary [61, 62], reasons for poor compliance should be addressed. These include availability of appropriate equipment, quality of leadership and an organizational culture that promotes safety [63]. These factors also reduce psychological stress by inspiring confidence [64].

Areas requiring teaching and training are:

  1. 1.

    Personal protection techniques [33]

Hand washing pre- and post-patient contact, procedures for donning and removing gowns, gloves, protective glasses, hoods, N95 respirators and powered air purifying respirators (including proper facial seal), personal hygiene (protected coughing, avoidance of touching the face, eyes or masks), proper disposal of contaminated materials and correct techniques for high-risk procedures such as mechanical ventilation, intubation, suctioning, tracheostomy and endotracheal tube care.

  1. 2.

    Medical management [65, 66]

Drug treatment (anti-virals and other typical drugs with doses and administration), mechanical ventilation and respiratory rescue strategies and palliative care.

  1. 3.

    Environmental contamination

The use of correct specification pleated filters at the catheter mount and exhalation port [67], appropriate and safe disposal of organic and inorganic waste, and decontamination of floors, beds and respiratory equipment.

  1. 4.

    Laboratory specimens

Management and transport of laboratory specimens in cooperation with the laboratory.

  1. 5.

    Training of non-ICU staff

Complete syllabi are available [50]. Tasks should be assigned and taught according to need. Ability to record blood pressure, pulse, respiratory rate, oxygenation, fluid intake and output, suctioning and attention to pressure sites are a minimum requirement. Palliative care and monitoring of noninvasive and mechanical ventilation should be considered.

  1. 6.

    Alert lists

Design and instruction in clinical signs indicating deterioration potentially necessitating transfer to ICU.

  1. 7.

    Ethical issues [68]

The duty to provide care efficiently and with compassion necessitates instruction in triage, including nonbeneficial treatments and allocation of vaccines and antiviral medicines, ventilators and ICU in resource-scarce environments [2729].

  1. 8.

    Methods to deal with the deceased and families of dying patients

  2. 9.

    Policies for restricting visitors and mechanisms for enforcement

  3. 10.

    Community education

Educational materials to reduce community spread should be available for distribution [CDC (http://www.cdc.gov/H1N1FLU/) and WHO (http://www.who.int/csr/disease/swineflu/en/) websites]. The public should be informed that usual treatments may be impossible to deliver and treatments may have to be triaged but by avoiding unnecessary panic.

Conclusions

These recommendations and SOPs have been developed to provide guidance in the preparation and management of a pandemic. This guidance should be used as a framework to guide the development of detailed systems and processes at a hospital. The detailed guidelines for frontline use should be a product of the SOP, local situational awareness and the specific threat faced. In the H1N1 setting, assumptions based on previous H1N1 data may change because of effective vaccinations, viral mutations and resistance to antiviral drugs [5]. Rapidly evolving data should result in appropriate responses and changes in guidelines. Such changes will be necessary because preparations should occur as soon as possible. “Any deaths from 2009 influenza A (H1N1) will be regrettable, but those that result from insufficient planning and inadequate preparation will be especially tragic [26].”